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Terms and Conditions

Trading Terms and Conditions

 

1) Definitions

‘Seller’ means Industrial Products Online Ltd T/A The Ladder Warehouse / Security Cage Warehouse / industrial-products.co.uk

‘Buyer’ means the person, firm or company contracting with the Seller to buy goods from the ‘Seller’.

‘Goods’ means all goods supplied to the buyer by the seller from time to time.

'Order' means an order placed by the Buyer for the supply of Goods.

 

2) General

a) If you are a consumer nothing in these terms and conditions will affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

b) These terms and conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and we reserve the right to change these terms and conditions at any time. These terms will form part of the contract and prevail over any representations in marketing, advertisements or publicity and over any terms put forward by the buyer. The buyer should consider the date on these conditions of sale to ensure that this is the latest copy. When ordering items from Seller. it will be assumed that a buyer has full knowledge and accepts all terms and conditions herein.

c) These terms and conditions should be read in their entirety and will constitute the terms and conditions for the whole agreement.

3) Orders

a) All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions.

b) You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.

c) We are entitled to refuse any order placed by you and will not be required to provide an explanation.

d) Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

 

4) Carriage

Prices shown include delivery to all areas in England & Wales inclusive. For all deliveries, outside of this area where an additional payment is required the Seller will contact the Buyer to arrange for funds to cover this prior to dispatch.

 

5) Price

The Seller publish a separate price list, which is revised from time to time. We will endeavour to maintain these prices but from time to time individual prices may vary at short notice. When the price is different from the published price we will attempt to notify you before any order is placed.

 

6) Payment

a) Payment will either be in full when an order is placed. It will be by credit card or cheque.

b) By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form.

c) For items purchased on line payment is required by credit or debit card. The Buyer should make sure that there is sufficient funds at this time otherwise the purchase will be cancelled and the Buyer maybe liable for any costs incurred by the Seller.

 

8) Property

a) All of the Goods remain the property of the Seller until they have all been paid for and all debts and balances owed to us on any ground are settled in full by the Buyer.

b) On delivery to the Buyer all risk whatsoever in relation to the goods, their storage and usage passes to the Buyer notwithstanding the fact that title to property may not have passed.

 

9) Delivery

a) The goods will be delivered to you, the buyer, at the address provided by you on the order form.

b) The risk in the goods shall pass to you upon such delivery taking place.

c) Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. We shall however endeavour to deliver within 5 working days.

d) We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical.

e) In the event of a delivery not being completed due to factors outside the seller’s control such as non-availability of personnel for receipt then the goods will be returned to the trading address. All additional costs related to completing the delivery at a later point will be charged to the buyer before future dispatch.

 

10) Website


a) We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

b) All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.

c) We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

d) The Seller accept no responsibility for any viruses which may infect our system and be downloaded onto customers computers or for any damage caused by other software or material on it’s website which may be capable of corrupting or damaging software or hardware of computers connecting with it.

11) Disclaimer

a) The Seller, will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

• loss of goodwill or reputation; or

• special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.


b) Except where the buyer is dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12) the Seller does not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods.

12) Law 

These terms and conditions shall be subject to English Law and jurisdiction for disputes and breaches will be limited to Courts, and dispute resolution tribunals and bodies in England and Wales.

 

13) Receipt and Return of Goods

a) The buyer, will inspect the goods upon delivery and will notify the seller immediately of any damages or shortages. Any defects in the goods must be notified to the seller within 10 working days from the date the goods were delivered. Save in respect of any shortages or defects if you, the buyer, fail to comply with this clause we will not be held legally liable in respect of any other complaint which should have been brought to our attention within this period.

For the purposes of this agreement a defect is defined as an operational issue that adversely effects the safe or effective performance of the unit supplied.

A purely cosmetic or issue of specification will not necessarily warrant a full refund and deductions however the seller may propose suitable remedial actions to resolve any cosmetic or specification issues to the satisfaction of both parties.

Due to the size and complexity of our products certain ranges or specific sizes cannot be returned for any reason other than a valid warranty claim. It is the Buyers responsibility to check all dimensions fully at point of order to ensure any products purchased are as per their requirement.    

b) Otherwise than in 13 a) above, Goods cannot be returned without prior consent of the seller in writing. Handling charges may be levied for returned goods and repackaging charges if packaging has been removed or damaged. Returned goods must be in a resalable condition or receipt may be refused or repair charges incurred at the Sellers discretion.

c) Other than in 12 a) above all carriage and administration costs will be recovered from the buyer where no fault is attributed to the 'seller'. Prior to any reimbursement the actual costs will be informed to the buyer who will need to agree the charges in writing. 

e) The Sellers invoice always follows despatch of the goods. If after three days following receipt of the invoice the Customer has not received the goods, the Seller should be informed by telephone or in writing. Failure to do so could render invalid any claim the Seller might have on the transporter or carrier whose own trading conditions may be governed by a time period. In the event of any goods being delivered damaged or short delivered, the carriers note should be endorsed accordingly and a copy should be sent to the Seller within 3 days of delivery of the goods. The Seller will not accept responsibility for any loss or damage if this condition is not adhered to.

f ) Reimbursement will be by the same method of payment as the original payment unless otherwise agreed by the both parties.

g ) Bulk orders of products ( i.e. orders of greater than 3 of the same unit ) , bespoke units can not be returned for any other reason than a valid warranty claim ( see 13 a ) which must be by prior agreement with Industrial Products. 

14) Sale or Return
Goods can be supplied on Sale or Return, subject to the following conditions: -

a) Unless otherwise agreed, the period of trial will be seven days from receipt of the goods. At the end of this period the goods will be invoiced as a Sale unless the Seller has indicated otherwise in writing.

b) Goods may be used for evaluation purposes only and must be maintained in a clean “as new” condition. Costs of repairing any damage caused to the goods may be charged to the Buyer.

c) In the event of goods not proving suitable, the Seller must be advised and they must be returned to the Seller at the Buyers expense and in original condition.

d) In the event of the goods being accepted, the Seller’s carriage charges and trading terms will apply.

 

15) Force Majeure
The Seller will not be liable to the Buyer for any matter which arises from any war, riot, Act of God, strikes, extreme weather or any other events beyond the Sellers control.

 

16) Intellectual Property


a) The copyright in the material contained in the website, catalogue and other documentation issued by the Seller rand any trademarks and brands included in that material belongs to The Seller or its licensors.


b) You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.

 

17) Data Protection

The Seller do not collect any data about you unless you have filled in forms on our site. Any data collected from our forms is only used for our own processing use to aid us to give you the best service and so we can keep in contact. All the information collected will not in any way be passed or sold to any third party unless legally obliged. We do collect email addresses to use to send out product and service information and special offers. This however is an opt in data collection (found mainly on our forms) and at any time you can opt out and we will remove all your details from our databases. If you have any other queries about our policies please do not hesitate to contact us to discuss.

 

Registered Address:

Industrial Products Online Ltd

Fulford House, Newbold Terrace, Leamington Spa, Warwickshire, CV32 4EA

Registered Number: 8156901

Trading Address:

 

 

Lake View House , Wilton Drive, Tournament Fields , Warwick CV34 6RG